Terms & Conditions

1. Introduction

1.1 About These Terms

These Terms govern your use of our website and any consultancy service you purchase from us.

References to “we”, “us” and “our” mean Nexus Solutions Global Ltd, trading through Azerbaijan Travel & Visa Consultancy.

References to “you”, “your” and “applicant” mean the person using the website, requesting assistance or purchasing a consultancy service, as appropriate.

Where an adult submits an application on behalf of another traveller, including a child, the responsibilities associated with that arrangement are described below.

1.2 Our Company

Trading name: Azerbaijan Travel & Visa Consultancy
Legal entity: Nexus Solutions Global Ltd
Company number: 17039233
Registered in: England and Wales
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@evisazerbaijann.com
Website: www.evisazerbaijann.com

1.3 When These Terms Apply

You may browse our informational website without purchasing a consultancy service.

Submitting an application for our initial review does not, by itself, create a paid service contract or authorise a charge.

If we confirm that we can offer the requested service, we will present the applicable package, price, contractual information and payment arrangements.

Your paid service contract is formed when, following verified payment and completion of the required contractual steps, we send you written confirmation accepting your order. A payment receipt alone is not acceptance. We will not begin the paid service before the contract has been formed.

If we do not accept your order after receiving payment, we will arrange reimbursement of the payment received without undue delay and in accordance with applicable law.

Any applicable statutory cancellation period is calculated from the date the contract is formed.

You will receive the required contractual confirmation in a form you can retain. Where the UK distance-selling rules apply, that confirmation must be provided before performance of the paid service begins.

2. Our Consultancy Service

2.1 Nature of Our Services

We provide private assistance with preparing and handling eligible Azerbaijan e-Visa applications.

Depending on the selected package, our services include:

• Initial assessment of the information and documents submitted.
• Guidance on applicable ASAN e-Visa eligibility requirements.
• Review of passport details and supporting documents.
• Requests for clarification or corrections where necessary.
• Preparation and handling of the agreed official application procedures.
• Payment of applicable official charges as part of the selected package.
• Recording and monitoring the official application outcome through appropriate authorised channels.
• Communication of the verified official decision to the applicant.

Both Standard and Urgent packages include the communication of the verified official outcome.

Our service is not fully performed merely because an application has been submitted to ASAN. Full performance requires completion of all agreed contractual tasks, including communicating the official outcome.

2.2 Our Independence

We are not affiliated with, authorised by or endorsed by the Government of Azerbaijan, any Azerbaijani embassy or consulate, or the official ASAN Visa portal.

We do not issue visas, determine immigration eligibility on behalf of the government or exercise authority over border admission decisions.

Our fees are charged for our separate consultancy and application-handling service.

2.3 Service Availability

We may decline to offer a service where the application falls outside our supported arrangements, relevant information is insufficient, applicable legal requirements cannot be met or another reasonable and lawful obstacle prevents us from proceeding.

If we cannot offer the service during our initial review, we will not issue a payment request.

Where a paid contract has already been formed and we are subsequently unable to complete the agreed service, your contractual and statutory remedies remain available.

2.4 No Guaranteed Outcome

Our team will provide the agreed services with reasonable care and skill.

However, we cannot guarantee:

• Approval or issuance of an e-Visa.
• A favourable decision by immigration authorities.
• Admission to Azerbaijan at a border checkpoint.
• The removal of an immigration restriction.
• Completion before a particular flight or departure date.

An initial assessment or successful consultancy review must not be interpreted as an official visa approval.

For details of our services, see Our Services.

3. Application Process

3.1 Initial Submission

Our application process begins when you provide the relevant information and supporting documents for an initial review.

The application form may request personal, passport, contact, residential and travel details, together with the required document uploads.

You must provide accurate information and use a travel document that satisfies the applicable requirements.

No payment is required when you initially submit an application for review.

3.2 Human Review

Our team examines your submission to determine whether we can proceed with the selected service.

This may involve checking for missing information, apparent inconsistencies, unreadable documents or potential eligibility issues.

We may request additional details or replacement documents before accepting your application for paid processing.

Our review does not constitute authentication of your passport or a guarantee that every error will be detected.

3.3 Corrections Before Official Submission

Where information needs correcting before official submission, we may ask you to provide the appropriate changes through an authorised channel.

You are responsible for checking that the information supplied is accurate and corresponds with the passport you will use for travel.

3.4 Corrections After Official Submission

Once an application has been submitted through the official ASAN Visa system, correcting the submitted information requires a new e-Visa application.

Where a new application is required because of inaccurate or incomplete information you supplied, we will explain any additional charges before you agree to proceed. We will not charge you for repeat performance that we are legally required to provide at our own expense.

3.5 Official Submission

Once the agreed payment has been verified, the contract has been formed and any required service-start consent has been obtained, we undertake the agreed paid service.

The official application is submitted through the relevant authorised procedure.

The Azerbaijani authorities independently assess the application and determine its outcome.

3.6 Application Tracking and Notifications

Where our online tracking service is available, access to confidential application information requires the prescribed verification steps, including the application reference, registered email address and email verification.

Tracking information may include:

• Under Review
• Action Required
• Awaiting Payment
• Completed
• Unable to Proceed

Completed does not automatically mean Visa Approved. It indicates that a verified official decision has been recorded, which may be an approval or refusal.

If an online feature is unavailable, contact our support team for guidance. We do not require applicants to send passport copies through ordinary email.

Further details are available on our How It Works page.

4. Payment and Fees

4.1 Our Service Prices

Our current consultancy packages are:

Both prices include the applicable official charges and our consultancy service fee.

These are not the fees charged for applying directly through the official ASAN Visa portal.

The total price and service details will be confirmed before payment.

4.2 Official Processing Times

The published official periods are three working days for Standard applications and three hours for Urgent applications.

Urgent official processing operates regardless of holidays and non-working days under the official ASAN conditions.

These periods apply to the relevant government processing stage.

They do not include our separate initial review, requests for corrections, payment verification or preparation before official submission.

The availability of the government's urgent processing service does not mean that our consultancy team operates continuously or guarantees immediate review at all hours.

4.3 Payment Requests

Payment is requested only after our team determines that the application can proceed through our service.

The amount charged must correspond to the accepted service package.

We will not apply additional consultancy charges without informing you and obtaining the required agreement.

4.4 Payment Confirmation

Payment is regarded as successful only after it has been confirmed by the authorised payment provider and reliably matched to your application.

A screenshot, payment attempt, bank notification or return to the website does not, by itself, establish successful payment.

Where online payment tracking is available, an outstanding payment request may be shown as Awaiting Payment.

4.5 Additional Charges and Currency Conversion

Any additional service requiring payment, including assistance with a new official application, will be explained before you agree to purchase it.

Your bank or card provider may apply its own currency-conversion or international transaction charges.

We will not impose payment-method surcharges where prohibited by law.

Our detailed pricing and payment terms are explained in Fees & Processing and Payment & Refund Policy.

5. Cancellations and Refunds

5.1 Our General Refund Position

We do not offer discretionary refunds simply because a customer changes travel plans, no longer wishes to travel or receives an unfavourable visa decision after the agreed consultancy services have been properly performed.

However, this does not remove any statutory cancellation right, right to reimbursement or remedy arising from a failure to provide the agreed service.

Refunds are assessed according to the stage reached, work performed, contractual obligations and applicable law.

5.2 Cancellation Before Payment

You may withdraw your request before making payment.

No paid consultancy service has commenced, and there is no consultancy payment to refund.

5.3 Statutory Cancellation Rights

Where the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, an eligible distance service contract generally carries a cancellation period ending 14 days after the day the contract is made.

You can exercise that right by sending a clear statement that you wish to cancel. You do not need to provide a reason.

If the law requires us to provide information about cancellation rights and costs, that information must be supplied as part of the contracting process.

5.4 Requesting an Immediate Start

You may request that we begin providing the paid service during an applicable cancellation period.

Before starting work during an applicable statutory cancellation period, we will obtain your express request to begin early and your acknowledgement that you will lose the statutory right to cancel once all contracted services have been fully performed. Starting work alone does not end that right.

Choosing Urgent processing, making payment or accepting these Terms does not, by itself, constitute the separate request and acknowledgement required by law.

5.5 Cancellation After Work Has Begun

If you validly request an immediate start and then exercise an applicable statutory cancellation right, you may be required to pay a lawful, proportionate amount for services already supplied before we receive your cancellation.

Any such amount will be determined according to the applicable legal requirements, the agreed contract price and the work actually completed.

Where the relevant law prohibits charging for work performed during the cancellation period because the necessary information or express request was missing, no such charge will be imposed.

5.6 Cancellation After Full Performance

Where all contracted services have been fully and properly performed, and the legal conditions for ending the statutory cancellation right have been satisfied, we do not provide a discretionary refund merely because the customer changes their mind.

Both consultancy packages include outcome communication, so official submission alone does not amount to full performance.

Nothing in this clause removes remedies for services that were not performed with the legally required reasonable care and skill.

5.7 Government Fees and Visa Refusals

The official ASAN Visa system states that its payments are not refunded when an e-Visa is refused.

However, the official system's refund rules do not automatically determine our separate legal obligations to the customer.

An official visa refusal does not, by itself, create a right to a refund of consultancy services properly performed.

Where a refund or price reduction is required by applicable consumer law, we will comply with that requirement.

5.8 Duplicate and Incorrect Payments

We will investigate verified duplicate payments and incorrect charges and arrange appropriate corrections or reimbursements.

Nothing in these Terms prevents you from exercising lawful rights through your bank, card issuer or payment provider.

5.9 Cancellation Requests and Refund Times

To request cancellation, contact:

support@evisazerbaijann.com

Your application reference is helpful but is not compulsory for exercising a statutory cancellation right.

Where reimbursement is due following cancellation under the UK Consumer Contracts Regulations 2013, we will reimburse you without undue delay and no later than 14 days after the day we are informed of your decision to cancel. We will use the original payment method unless you expressly agree otherwise, and will not charge a reimbursement fee.

Where a statutory cancellation right applies, we will provide the model cancellation form before you are bound by the contract and include it in your contract confirmation. You may use that form or any other clear statement of cancellation.

For further information, including the cancellation procedure and model form, please read our Payment & Refund Policy.

6. Visa Decisions and Government Authorities

6.1 Official Decision-Making

Applications are assessed by the competent Azerbaijani authorities.

We cannot approve, refuse, revoke or extend a visa on behalf of the government.

An official refusal or entry restriction may arise from immigration law, security requirements, incorrect documents or other matters within the authorities' powers.

6.2 Government Refusals

We are not responsible merely because the competent authorities reach an unfavourable decision despite our proper performance of the agreed service.

A refusal does not, by itself, establish negligence or breach of contract by our company.

However, we remain responsible where a loss or failure results from our own breach of an applicable legal or contractual obligation.

6.3 Delays and Changes in Government Requirements

Visa requirements, eligibility arrangements and official procedures may change.

Government processing systems may also experience interruptions or delays.

We do not control those systems or the decisions made through them.

We will take reasonable steps required by our contractual obligations to address relevant difficulties and communicate material issues affecting the service.

Where we cannot complete the contracted service, any applicable rights to cancellation, reimbursement or other remedies remain available.

6.4 Entry to Azerbaijan

A visa authorises travel subject to its terms; it does not guarantee admission to Azerbaijan.

Travellers must satisfy the relevant entry conditions and comply with the decisions of border authorities.

A standard ASAN e-Visa is generally single-entry, valid for 90 days and permits a stay of up to 30 days.

The applicant must use the appropriate passport and comply with the dates and conditions stated on the issued visa.

7. Customer Responsibilities

7.1 Accurate Information

You are responsible for providing truthful, complete and accurate information, including:

• Your name and personal details.
• Nationality and citizenship.
• Passport number and relevant dates.
• Intended travel dates.
• Residential and accommodation information.
• Contact information.
• Supporting documents and declarations.

You must notify us promptly if you discover an error or if relevant information changes.

7.2 Passport and Travel Documents

Your passport must meet the requirements applicable to the visa being requested.

Under the official ASAN conditions, the passport or accepted travel document must remain valid for at least three months beyond the expiry date of the e-Visa to be issued.

If you hold more than one nationality, you must use the nationality and passport appropriate to the travel document with which you intend to enter Azerbaijan.

7.3 Document Quality and Authenticity

You must submit documents that are genuine, complete and readable.

You must not provide altered, fabricated, misleading or unlawfully obtained documents.

Our review may identify apparent problems but does not guarantee the authenticity of submitted documents.

7.4 Acting for Another Applicant

If you submit information on behalf of another adult, you must have appropriate authority to do so.

If you act on behalf of a child, you must have the necessary parental, guardianship or other lawful authority.

The appropriate data protection and application requirements also apply to information about the person you represent.

7.5 Communication and Cooperation

You must provide a working email address and respond to reasonable requests for information where necessary to complete the agreed service.

Delays caused by missing documents, unanswered requests or inaccurate information may affect the progress of your application.

We will not automatically retain an entire service fee solely because you fail to respond. Any suspension, closure or refund decision will be considered against the work performed, applicable contract and statutory rights.

7.6 Independent Travel Arrangements

You are responsible for confirming the requirements that apply to your journey, including any visa restrictions, travel document requirements and permitted stay.

We recommend that you do not make non-refundable travel arrangements on the assumption that a visa will be approved by a particular time.

8. Prohibited Use of Our Website and Services

You must not use our website or consultancy services to:

• Submit fraudulent, false or deliberately misleading information.
• Provide forged, altered or unlawfully obtained documents.
• Impersonate another person or use personal information without authority.
• Attempt to gain unauthorised access to application records or personal documents.
• Interfere with the security, availability or operation of our systems.
• Introduce malicious code or conduct unlawful automated activity.
• Abuse, threaten or harass our staff or other users.
• Use our services in connection with conduct prohibited by applicable law.

We may take proportionate steps to prevent misuse, including restricting access or suspending services where there are reasonable grounds and it is lawful to do so.

Where a paid service is affected, we will consider the circumstances and respect any contractual or statutory rights that apply.

We may report suspected unlawful activity to competent authorities where lawful and appropriate.

9. Limitation of Liability

9.1 Our Duty of Care

We are required to perform our contracted services with reasonable care and skill.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded.

This includes liability for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation, and liability protected by mandatory consumer legislation.

9.2 Matters Outside Our Control

We are not responsible solely because an independent government authority refuses a visa, imposes an entry restriction or experiences a processing delay.

We are also not responsible for problems caused solely by inaccurate information supplied by an applicant, subject to our own duty to perform the agreed service with reasonable care and skill.

These provisions do not exclude responsibility where our breach of contract or negligence contributes to the relevant loss.

9.3 Foreseeable Losses

Where we breach our contractual obligations, we remain responsible for losses that are legally recoverable, including losses that were reasonably foreseeable when the contract was made.

We are not responsible for losses that are not legally attributable to our breach or that fall outside the compensation required by applicable law.

No provision imposes a blanket restriction limiting every potential claim to the consultancy fee where such a restriction would be unlawful or unfair.

9.4 Events Beyond Reasonable Control

Circumstances beyond our reasonable control may interrupt the performance of a service.

Examples may include significant official system outages, widespread communication failures or other external events that genuinely prevent the relevant work.

Where such circumstances occur, we will take reasonable steps to address their effects and inform affected customers where appropriate.

If the service cannot be completed, the customer's applicable contractual and statutory remedies remain available.

9.5 Mandatory Consumer Protections

Nothing in these Terms prevents a consumer from exercising rights under applicable UK consumer protection law or other mandatory consumer laws that apply to the transaction.

Any attempt to exclude those rights is ineffective to the extent prohibited by law.

10. Intellectual Property

Unless otherwise stated, the original written content, graphics, website layout, branding and other materials created for our website are owned by or licensed to Nexus Solutions Global Ltd.

You may access and use publicly available website content for your personal, lawful and non-commercial purposes.

You must not reproduce substantial parts of our original materials for commercial distribution without our permission or another lawful basis.

Nothing in these Terms restricts rights that applicable copyright law permits, including lawful quotation, permitted fair dealing or other statutory exceptions.

Official government information, third-party trademarks and materials owned by other organisations remain subject to their respective rights.

Submitting documents to us does not transfer ownership of those documents to our company.

You grant us only the permissions reasonably necessary to process the materials for the agreed lawful service.

11. Third-Party Links and Services

Our website may contain links to official government websites and independent third-party services.

These may include the official ASAN Visa portal, government information sources or payment service providers.

We do not control the independent content, policies or decisions of third-party websites.

A link does not necessarily indicate endorsement, partnership or official affiliation.

When accessing an external service, you should review its relevant terms and privacy information.

This section does not exclude responsibility arising from any third-party service that we have expressly undertaken to provide as part of our own contractual obligations.

Our Privacy Policy and Cookie Policy provide further information about personal data and website technologies.

12. Changes to These Terms

We may update these Terms to reflect changes in our services, operational arrangements or applicable law.

The Last Updated date identifies the version presented on this page.

The terms applicable to a paid service contract are those incorporated into that contract when it was formed, together with any later changes validly agreed or otherwise permitted by law.

We will not unilaterally remove accrued consumer rights or retrospectively impose materially less favourable obligations merely by updating this webpage.

Where a material change affects an ongoing service, we will provide any notice and obtain any agreement required by law.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply insofar as legally permitted.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to your contract.

If you are a consumer residing outside England and Wales, this choice of law does not deprive you of mandatory protections available under the law applicable to your circumstances.

13.2 Resolving Complaints

If you have a complaint about our services, payments or contractual obligations, please contact us at:

support@evisazerbaijann.com

We will consider the relevant information, review the circumstances and seek to resolve the matter fairly.

You are not required to waive statutory remedies, payment dispute rights or access to competent courts as a condition of submitting a complaint.

13.3 Courts and Legal Remedies

The courts of England and Wales may have jurisdiction over disputes concerning our services.

However, nothing in these Terms removes a consumer's right to bring or defend proceedings before another court where mandatory jurisdiction rules permit or require it.

We do not impose compulsory private arbitration as a condition of purchasing our consultancy service.

14. Contact Us

If you have questions about these Terms or our consultancy services, contact:

Azerbaijan Travel & Visa Consultancy
Operated by Nexus Solutions Global Ltd
Company number: 17039233

Registered office:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Email: support@evisazerbaijann.com

For more information, please review:

• Our Services
• How It Works
• Payment & Refund Policy
• Privacy Policy
• Frequently Asked Questions