Our service is operated by Nexus Solutions Global Ltd, a UK-based independent private consultancy. We assist eligible travellers with preparing and handling Azerbaijan e-Visa applications. We are not the Government of Azerbaijan, the official ASAN Visa portal or an Azerbaijani diplomatic mission.
This policy explains our payment arrangements, cancellation conditions and approach to refunds. It also sets out the rights you may have under applicable consumer protection law.
Our fees are charged for consultancy and application-related services, not for a guaranteed visa. Decisions to issue or refuse visas are made exclusively by the competent Azerbaijani authorities.
Please read this policy before making a payment.
1. When Payment Is Required
You do not pay when you first submit an application for our initial review.
Our process follows four stages:
- Application submission. You provide the required information and supporting documents through our online application form.
- Initial review. Our team examines the submitted information and checks whether we can proceed with the requested service.
- Payment request. If your application passes our initial review, we confirm your selected package and provide the relevant payment request.
- Paid service and official processing. Once payment has been verified and the necessary service-start consent has been obtained, we begin the agreed paid service and undertake the appropriate official application steps.
The initial review is provided without charge and does not constitute an official visa assessment or approval.
If we determine that we cannot proceed with your application during the initial review, no payment request will be issued.
Before payment, we will identify the services included, the total price, relevant cancellation information and any applicable conditions for requesting an immediate start.
2. Service Fees and Pricing
Our consultancy packages for eligible Azerbaijan ASAN e-Visa applicants are:
| Service | Total price per applicant | Published official processing time |
|---|---|---|
| Standard e-Visa | USD 50 | 3 working days |
| Urgent e-Visa | USD 100 | 3 hours |
These are our private consultancy package prices. They include applicable government charges and our consultancy service fee. They are not the fees for applying directly through the official ASAN Visa portal.
Standard Package Breakdown
| Component | Amount |
|---|---|
| Government visa fee | USD 20 |
| Official ASAN portal service fee | USD 9 |
| Payment-processing component | USD 2 |
| Consultancy service fee | USD 19 |
| Total | USD 50 |
The USD 2 payment-processing component forms part of our advertised package total. It is not an official ASAN fee.
We do not impose additional payment-method surcharges where prohibited by applicable law.
Urgent Package
Our total Urgent package price is USD 100 per applicant, including applicable official charges and our consultancy service fee.
A detailed component breakdown will not be presented as verified unless it has been confirmed against the actual applicable charges.
Processing Times
The official periods of three working days for Standard applications and three hours for Urgent applications relate to the Azerbaijani authorities' processing of properly submitted applications.
These periods do not begin when you submit our initial consultancy form. Our review, any required corrections, payment verification and preparation for official submission are separate stages.
We cannot guarantee a particular visa outcome or arrival deadline.
Any additional paid service or new application will require a separate explanation of the charges and your agreement before payment.
Currency conversion or international transaction charges imposed independently by your bank or card provider may apply.
Further information is available on our Fees & Processing page.
3. Payment Methods and Confirmation
Once your initial review has been completed successfully, we will provide a payment request associated with your selected service.
If an authorised payment request is outstanding, your application tracking area will show Awaiting Payment, together with the Continue to Payment option.
The payment amount will correspond to your chosen package:
- Standard: USD 50 per applicant.
- Urgent: USD 100 per applicant.
A payment is recorded as successful only after the payment provider has confirmed the transaction and it has been reliably matched to your application.
A payment screenshot, attempted transaction or return to our website is not sufficient proof of payment.
If a payment fails, is cancelled or is abandoned, your application will normally remain Awaiting Payment while a valid payment request remains outstanding.
Following confirmed payment, your customer-facing application status returns to Under Review while the agreed service proceeds.
If money appears to have been deducted from your account but your application still shows Awaiting Payment, please contact our support team before attempting another payment.
4. When Our Paid Service Begins and Ends
Our initial application review takes place before payment.
The paid service begins only after successful payment verification and the completion of any legally required steps for commencing the service.
Depending on the agreed package, our work may include:
- Checking and preparing information for official submission.
- Reviewing supporting documents and resolving outstanding issues.
- Handling the relevant official application procedures.
- Paying applicable official charges on the applicant's behalf.
- Recording and monitoring the official application reference.
- Receiving, verifying and communicating the official decision.
The services included in your contract will be confirmed before payment.
Where official result monitoring and communication form part of the agreed service, our service is not fully performed merely because an application has been submitted to ASAN.
The service is fully performed when all agreed contractual tasks have been completed, including communicating the official outcome where that is part of the package.
Once the agreed service has been properly and fully performed, we do not offer discretionary refunds merely because a customer changes their mind, changes travel plans or is dissatisfied with an official immigration decision.
This does not remove any rights that cannot lawfully be excluded.
5. Statutory Cancellation Rights and Immediate Service
Where the UK Consumer Contracts Regulations 2013 apply, a consumer generally has a statutory right to cancel an eligible online service contract during a cancellation period ending 14 days after the day on which the contract is made.
This is subject to the applicable statutory conditions and exceptions.
The relevant contract formation date will be identified in your order or contract confirmation.
Making a payment does not, by itself, constitute an automatic waiver of statutory cancellation rights.
Requesting an Immediate Start
Because some visa applications are time-sensitive, you may wish us to begin paid work during the statutory cancellation period.
Where UK statutory cancellation rights apply, we will begin work during that period only after obtaining your express request.
Before work begins, we will also obtain your acknowledgement that you will lose the statutory right to cancel once the contracted service has been fully performed.
Starting work alone does not end the statutory cancellation right.
The necessary request and acknowledgement will be obtained and recorded as part of the applicable contracting process.
Choosing Urgent processing, accepting general terms or making payment will not, by themselves, be treated as substitutes for these requirements.
Cancellation After Work Has Started
Where you have validly requested an early start and subsequently exercise an applicable statutory cancellation right, you may be required to pay a lawful, proportionate amount for services supplied before we receive your cancellation.
Any such amount will be calculated in accordance with applicable law and the services actually provided.
If the legal conditions for charging for work during the cancellation period have not been met, we will not charge for that work where the law prohibits it.
Full Performance
Where the contracted service has been fully performed following the required express request and acknowledgement, the applicable statutory right to cancel may have ended.
This does not remove rights relating to defective or improperly performed services.
If you do not request an immediate start, we may have to defer work until the relevant cancellation period has expired. This may affect whether a time-sensitive application service can be offered.
6. Cancellation and Refund Conditions
Our policy is that we do not provide discretionary refunds solely because a customer changes their mind, changes travel plans or receives an official visa refusal after the agreed services have been properly performed.
Refund rights nevertheless depend on the circumstances, the work completed and any applicable mandatory legal protections.
6.1 Cancellation Before Payment
You may withdraw your application before payment.
No paid consultancy service has commenced, and there is no consultancy payment to refund.
6.2 Cancellation After Payment but Before Paid Work Begins
If you cancel after payment but before paid work begins, we will assess your request under the applicable cancellation rules.
Where you have a statutory right to cancel and no lawful deduction applies, you will receive the reimbursement required by law.
We will not retain a fee merely because a payment was received.
6.3 Cancellation After Paid Work Has Begun
If you validly requested an immediate start and cancel during an applicable statutory cancellation period, any charge for services supplied will be proportionate to the service actually provided before we receive your cancellation.
The calculation will be assessed against the agreed contract price. Where required by law, the market value of the services provided will instead be considered.
We will explain the calculation and avoid double counting.
No charge for those services will be made where regulation 36(6) of the UK Consumer Contracts Regulations 2013 prohibits it.
The fact that external expenses have been incurred does not automatically entitle us to retain the full package price.
6.4 Cancellation After Full Performance
Where all agreed services have been properly completed, and the conditions for the relevant statutory cancellation right to end have been satisfied, we do not offer a discretionary refund simply because you no longer require the service.
A completed consultancy service is separate from the authorities' decision to approve or refuse a visa.
Any non-excludable statutory remedies remain available.
6.5 Cancellation After Official Submission
Once an application has been submitted to the official ASAN Visa system, applicable official charges may already have been incurred.
The official ASAN system states that e-Visa-related payments are not refunded following a visa refusal.
However, ASAN's refusal to refund an official charge does not, by itself, determine what we may lawfully retain from you.
Any refund entitlement will be assessed under the applicable contract and consumer protection rules.
The official submission of an application does not automatically establish that every agreed consultancy task has been fully performed.
6.6 Where We Cannot Complete the Service
If we are unable to provide an agreed service after payment, we will assess the reasons, the work completed and your applicable rights.
We will not rely on a general no-refund clause to retain payment for services that we were legally required to provide but failed to perform.
Where a refund, price reduction or other remedy is legally due, it will be provided in accordance with the applicable law.
7. Visa Refusals and Unsuccessful Applications
The decision to approve or refuse an Azerbaijan e-Visa is made exclusively by the competent Azerbaijani authorities.
We provide consultancy, document review and application-handling services. We do not sell visa approvals or guarantee favourable immigration decisions.
An official visa refusal does not, by itself, entitle a customer to a refund of consultancy services properly provided.
A refusal may occur even where the submitted information was accurate and our agreed service was performed correctly.
Official charges paid to ASAN are governed by the official system's own payment rules.
Our contractual and statutory obligations to customers are separate from those official rules.
If a refusal or other loss is connected with a failure on our part to provide services with the care and skill required by law, the customer's applicable legal remedies remain available.
An unfavourable government decision and a failure to perform our contracted service are not the same thing.
8. Incorrect Information and Additional Applications
Applicants are responsible for providing truthful, complete and accurate information.
This includes names, nationality, passport details, dates, contact information, travel arrangements and supporting documents.
Our initial review may identify inconsistencies, but it cannot guarantee that every error or document problem will be detected.
If we identify incorrect information before official submission, we may request a correction or replacement document.
Once an application has been submitted to ASAN, correcting the submitted information requires a new e-Visa application.
If a new application is necessary because of incorrect information supplied by the applicant, further official charges and consultancy fees may apply.
Any additional service and its price will be explained and agreed before payment.
An applicant's own error does not automatically create a right to recover charges for services properly completed.
However, we remain responsible for errors resulting from a failure to provide our services with the legally required reasonable care and skill.
9. Duplicate Payments, Incorrect Charges and Unauthorised Transactions
If a verified duplicate payment or incorrect charge is identified, we will investigate and arrange the appropriate correction or reimbursement.
If you believe a transaction was unauthorised, contact your bank or payment provider promptly and notify our support team.
We may examine relevant payment and application records to help resolve the matter.
We will not knowingly retain duplicate payments or amounts to which we are not entitled.
Nothing in this policy prevents you from exercising lawful rights to dispute a payment with your bank, card issuer or payment provider.
We do not automatically classify payment disputes or refund requests as fraud.
10. How to Cancel or Request a Refund
To exercise an applicable statutory cancellation right, send us a clear statement that you wish to cancel your contract.
You do not need to give a reason.
Please provide enough information for us to identify your contract. Your application reference is helpful but is not mandatory.
Send cancellation or refund enquiries to:
You may use the model cancellation form provided at the end of this policy, but its use is not compulsory.
Where a statutory cancellation right applies, a clear cancellation notification sent before the deadline is sufficient to meet that deadline.
The date of a timely cancellation notification will not be changed merely because we later request additional information to verify your identity or locate the contract.
If you are requesting a refund relating to an incorrect payment, please provide available payment references and transaction details.
Do not send complete card numbers, card security codes or unnecessary identity documents by email.
For account security, we may require identity verification before disclosing confidential application or payment information.
11. Refund Calculation and Processing
Refunds will be assessed according to their legal basis.
Statutory Cancellation Refunds
Where a reimbursement is due following cancellation under the UK Consumer Contracts Regulations 2013, we will reimburse the amount required by law without undue delay and no later than 14 days after the day on which we are informed of your decision to cancel.
Any legally permitted proportionate charge for services already supplied will be calculated under the applicable statutory rules.
Reimbursement will use the original payment method unless you expressly agree otherwise.
We will not charge an additional reimbursement fee.
Refunds for Services Not Properly Performed
Where a price-reduction refund is due under section 56 of the UK Consumer Rights Act 2015, it will be made without undue delay and within 14 days beginning with the day we agree that you are entitled to the refund.
Other remedies and reimbursements will be handled within the periods required by the applicable law.
Your bank or payment provider may need additional processing time before the funds become visible in your account.
12. Payment Disputes and Complaints
If you believe you have been charged incorrectly or are dissatisfied with the handling of a payment or refund, please contact:
We will review the relevant application, payment and service records.
Contacting us directly may help resolve a problem quickly, but you are not required to contact us before exercising any lawful right to dispute a transaction or seek another available remedy.
We do not treat every payment dispute as fraudulent.
Where a complaint cannot be resolved directly, the customer's applicable legal rights remain available.
13. Your Statutory Rights
Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded.
Where applicable, this includes protections under:
- The UK Consumer Rights Act 2015.
- The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- Other mandatory consumer protection legislation applicable to the transaction.
Our services must be performed with the reasonable care and skill required by law.
Customers residing outside the United Kingdom may also benefit from mandatory consumer protections in their own jurisdictions where those rules apply.
This policy does not override such protections.
If an individual provision is unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
14. Changes to This Policy
We may update this policy to reflect changes in legislation, our services or payment arrangements.
The policy version applicable to your transaction will be identified in the information presented and confirmed when your contract is made, subject to mandatory legal requirements.
Changes to this webpage will not retrospectively remove statutory rights or unilaterally alter an existing contract.
Frequently Asked Questions
Do I have to pay when submitting my application?
No. You first submit your application for an initial review. Payment is requested only when our team confirms that we can proceed.
Are the Standard and Urgent prices inclusive of government charges?
Yes. Our USD 50 Standard and USD 100 Urgent consultancy package prices include the applicable government charges and our consultancy service fee. They are not the prices charged by the official ASAN portal for direct applications.
Can I receive a refund if I change my travel plans?
A change of travel plans does not automatically entitle you to a refund for services properly performed. Any applicable statutory cancellation rights and the extent of work already completed will be taken into account.
Will I receive a refund if my Azerbaijan e-Visa is refused?
An official refusal alone does not entitle you to a refund of consultancy services properly provided. ASAN also applies non-refundable conditions to official visa-related payments. Your mandatory legal rights remain unaffected.
Can I cancel after payment but before official submission?
You can request cancellation. Your refund rights depend on the applicable law, any valid request to begin work immediately and the services already supplied. Official submission is not the only factor.
What happens if I pay twice?
Contact our team with your application and transaction references. We will investigate verified duplicate payments and arrange the appropriate correction or reimbursement.
What if my payment was successful but my application still says Awaiting Payment?
Please contact support before paying again. We will check the transaction records and update your application once the payment has been reliably verified.
Model Cancellation Form
Complete and send this form only if you wish to cancel an eligible contract. You may also cancel by sending another clear statement. Use of this form is optional.
To: Nexus Solutions Global Ltd
Email: support@evisazerbaijann.com
Postal correspondence address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
I hereby give notice that I cancel my contract for the following consultancy service:
Service ordered: __________________________
Application or order reference (if available): __________________________
Date of contract: __________________________
Consumer's name: __________________________
Consumer's address: __________________________
Date of cancellation notice: __________________________
Consumer's signature (only if this form is submitted on paper): __________________________
Contact Our Support Team
Azerbaijan Travel & Visa Consultancy
Operated by Nexus Solutions Global Ltd
Email: support@evisazerbaijann.com
For more information about our application process, visit How It Works.
Independent consultancy notice: Azerbaijan Travel & Visa Consultancy is an independent private service. We are not affiliated with, authorised by or endorsed by the Government of Azerbaijan or the official ASAN Visa portal. All official visa decisions remain with the competent Azerbaijani authorities.
Contact Our Support Team