Frequently Asked
Questions About Azerbaijan e-Visas

An Azerbaijan e-Visa is an electronic travel authorisation issued through the official ASAN Visa system to eligible foreign nationals.

It allows the holder to travel to Azerbaijan during the visa's validity period, subject to the applicable immigration rules and border checks.

The standard ASAN e-Visa is generally issued for a single entry and permits a stay of up to 30 days within a 90-day validity period.

No. We are an independent private consultancy operated by Nexus Solutions Global Ltd in the United Kingdom.

We help eligible travellers prepare their information, review supporting documents and handle the agreed application procedures.

The official government portal is evisa.gov.az. Travellers may apply directly through that portal without using our consultancy service.

Eligibility depends primarily on your nationality, the travel document you intend to use and the immigration rules applicable to your circumstances.

Our Eligible Countries directory helps you check whether your nationality is supported by our ASAN e-Visa application service.

Eligibility rules can change, and appearing on an eligible-country list does not guarantee that an individual application will be approved.

Not necessarily. Some travellers can enter Azerbaijan without a visa under specific agreements or temporary visa-free arrangements.

If a visa exemption applies to your nationality, passport type, purpose of travel and intended length of stay, an e-Visa may not be necessary.

Check the current official entry rules before paying for any visa-related service. Visa-free entry, visa on arrival and ASAN e-Visa eligibility are different arrangements.

Yes, provided you are eligible using the passport with which you intend to travel.

Select the nationality corresponding to that passport and use the same document throughout the application and journey.

An e-Visa issued against one passport cannot simply be used with another passport, even if both belong to you.

Yes. Where a visa is required, each child needs the appropriate individual visa authorisation, even when travelling with a parent or guardian.

A parent or authorised adult may provide the information required for a child's application.

The child's travel documentation and applicable entry requirements must be checked separately.

Our consultancy process has four stages:

1. Complete the online application and submit your supporting documents.
2. Our team reviews the information and checks whether we can proceed.
3. If the initial review is successful, you receive a payment request for your selected service.
4. Once payment and the required service-start arrangements have been confirmed, we undertake the agreed application procedures.

You do not pay when initially submitting your application for review.

For a more detailed explanation, visit How It Works.

Our application form requests the information relevant to your eligibility and visa application, including:

• Nationality and passport details.
• Full name, date and country of birth.
• Occupation and contact details.
• Intended arrival date.
• Permanent residential address.
• Intended accommodation address in Azerbaijan.
• Supporting travel document files.

Your information should be accurate and consistent with the passport you intend to use.

Our consultancy application form includes two document-upload fields: Passport and Copy of a Travel Document.

Follow the instructions shown beside each field and provide clear, complete and readable files.

The official ASAN system requires the relevant scanned travel document information, including a readable photograph page. Our form's two upload fields should not be taken to mean that the Azerbaijani authorities universally require two separate copies of the same document.

For further guidance, see Required Documents.

Under the official ASAN Visa conditions, your passport or other accepted travel document must remain valid for at least three months beyond the expiry date of the e-Visa to be issued.

This is different from simply having three months remaining on your passport when you arrive in Azerbaijan.

Check the expected visa validity dates alongside your passport expiry date before applying.

You should not proceed unless your travel document meets the official validity requirements.

A passport that remains valid for your proposed journey may still be insufficient if it does not extend far enough beyond the expiry date of the proposed e-Visa.

If you are close to the requirement, renewing your passport before applying may be the more appropriate option.

If your information has not yet been submitted to the official ASAN Visa system, our team may ask you to correct it or provide a replacement document through the appropriate application channel.

This is one reason we review applications before requesting payment.

A correction during our consultancy review is different from amending an application already submitted to the government.

Once an application has been submitted to ASAN, correcting the submitted information requires a new e-Visa application.

If the information printed on an issued e-Visa does not match the passport, the official ASAN guidance states that the e-Visa is invalid.

Further official charges or consultancy fees may apply if a new application is required. Any new paid service will be explained before payment.

The official ASAN Visa system provides arrangements for individual, family and group applications.

Each traveller must still meet the relevant entry requirements and provide the necessary personal and travel document information.

If you need assistance with several travellers, contact our team to confirm what our consultancy service can accommodate before submitting their details.

Our private consultancy offers two service options:

Both prices include applicable official charges and our consultancy fee.

These are our consultancy package prices, not the fees charged for applying directly through the official government portal.

Our fee covers the agreed consultancy and application-handling activities, which may include reviewing information, identifying document issues, preparing the official submission and communicating the result.

The selected package also includes the applicable official charges.

The Standard package totals USD 50, consisting of USD 20 in government fees, USD 9 in official portal charges, a USD 2 payment-processing component and USD 19 for consultancy.

The Urgent package has a confirmed total price of USD 100.

Read Fees & Processing for further details.

No.

You first submit your application and supporting documents for an initial review by our team.

If we determine that we can proceed with your requested service, we will provide the corresponding payment request.

If your application does not pass our initial service review, we will not request payment for that application.

When payment is authorised, the application tracking area will display Awaiting Payment and provide a Continue to Payment option.

The payment request will correspond to the Standard or Urgent package you selected.

Payment is recorded as successful only after the payment provider confirms the transaction and it has been reliably matched to your application.

Please do not send complete payment card details to our support email address.

Your application will normally remain Awaiting Payment while a valid payment request remains outstanding.

You can return through the authorised payment option to complete the transaction.

If your bank shows a deduction but our application status has not changed, contact support before attempting another payment so that the transaction can be checked.

You may contact our team to request a change.

Whether a change is possible depends on the stage reached, the available official processing options and any charges already incurred.

If we can accommodate the request, we will explain any price difference and obtain your agreement before proceeding.

An upgrade cannot be assumed once an official application is already being processed.

You can request cancellation, but your refund entitlement depends on the stage of the service and any statutory rights that apply.

Before payment, there is no consultancy payment to refund.

After payment, the amount refundable may depend on whether work has begun, which services have been performed and whether the relevant legal requirements for early service commencement have been met.

Our Payment & Refund Policy explains these conditions in detail.

An official visa refusal does not, by itself, entitle you to a refund of consultancy services properly provided.

The official ASAN Visa system also applies non-refundable conditions to visa-related payments.

However, an immigration refusal and a failure by our company to provide the agreed service are different matters. Your applicable statutory consumer rights remain protected.

The official ASAN Visa system publishes these processing periods:

• Standard: Three working days.
• Urgent: Three hours, including holidays and non-working days.

These periods concern official processing after a valid application has been submitted through the government system.

They do not include our separate initial review, document corrections, payment arrangements or preparation before official submission.

No.

Submitting our consultancy form begins our own application-review process, not the government's visa processing period.

Official processing begins only after the application has reached the relevant official submission stage.

Allow sufficient additional time before travelling, especially if your documents may need correction.

No.

Three hours is the published urgent processing period of the official ASAN Visa system, not a guarantee of approval or a promise covering our entire consultancy process.

Our review, payment verification and preparation happen separately.

Urgent processing cannot guarantee that a visa will be approved or issued before a particular flight.

If online tracking is available, enter your consultancy application reference and registered email address, then enter the one-time verification code sent to your email.

If tracking is unavailable, contact support@evisazerbaijann.com for assistance.

Our tracking service relates to the application submitted through our consultancy. It is separate from the official ASAN portal's own application-status system.

Under Review does not necessarily mean that your application has already been submitted to ASAN.

Not necessarily.

Completed means an official outcome has been received, verified and recorded against your application.

The outcome may be Visa Approved or Visa Refused.

Always check the actual decision rather than relying solely on the Completed status.

The official ASAN system communicates application outcomes electronically.

For applications handled through our consultancy, we arrange for the verified official outcome to be associated with your case and communicated through the agreed service channel.

If your e-Visa is approved, check the document carefully, including your name, passport number and validity dates.

A refusal is a decision of the Azerbaijani authorities, not a determination made by our consultancy.

The official ASAN guidance states that a person whose e-Visa has been refused may seek a visa through the appropriate Azerbaijani diplomatic mission.

Do not assume that immediately submitting another identical application will resolve the reason for refusal.

An Azerbaijan ASAN e-Visa is generally valid for 90 days and permits a stay of up to 30 days within the visa's validity period.

The two periods have different meanings. A 90-day validity period does not allow you to remain in Azerbaijan for 90 consecutive days.

Check the validity dates and permitted duration printed on your issued e-Visa.

No. The standard ASAN e-Visa is a single-entry visa.

Once you have entered and subsequently left Azerbaijan, you should not assume that the same visa can be used for another visit.

Check the relevant visa requirements before arranging a return trip.

Yes. The official ASAN conditions instruct travellers to print their e-Visa and present it together with the relevant travel document at the Azerbaijani border checkpoint.

You should travel with the same passport used in your visa application.

Keeping an electronic backup is sensible, but it should not replace the printed document required by the official guidance.

No.

An e-Visa is an entry authorisation, not a guarantee of admission. You must present it with the travel document used for the application, and entry remains subject to the competent border authorities' checks and decisions.

If your total stay exceeds 15 days, registration is generally required within 15 days of entry.

For citizens of Kazakhstan, a stay exceeding 30 days requires registration within 30 days of entry.

Do not wait until those periods have passed.

Your hotel or host can arrange the required registration, or you may apply directly through the appropriate State Migration Service channel.

No state fee is charged, and registration does not extend your permitted stay.

See the State Migration Service's official registration guidance.

An ordinary ASAN e-Visa does not authorise paid employment in Azerbaijan.

Travellers intending to undertake paid work must comply with the relevant visa, work permit and residence requirements.

If employment is the purpose of your journey, do not assume that a tourist or business-visit e-Visa provides the necessary permission.

An extension is available only on the grounds permitted by law.

Submit the required application to the State Migration Service at least three working days before your authorised stay expires, except where the emergency-transit exception applies.

You cannot extend your stay by obtaining a new ASAN e-Visa while remaining in Azerbaijan.

See the State Migration Service's extension guidance.

According to the official ASAN FAQ, a visa is not required solely for remaining within the international transit area without entering Azerbaijan.

However, airport arrangements, connecting tickets, baggage collection or terminal changes may affect whether you must pass immigration control.

Confirm your specific transit arrangements with your airline and the relevant authorities before travelling.

We collect personal information for purposes connected with our consultancy services, including application review, document handling, communications and relevant legal obligations.

Passport documents should be submitted through an authorised, appropriately secured application channel.

Our Privacy Policy explains the information we collect, the purposes of processing and the rights available under applicable data protection law.

For questions about an existing consultancy application, document corrections, payment issues or a recorded application status, contact:

support@evisazerbaijann.com

Please include your application reference if available, but do not send complete payment card details or unnecessary passport images in an ordinary email.

For further guidance, visit How It Works, Required Documents or Travel Information.